Find the Answers You Need Here...

I want to sign up my child for camp but I don’t see any camps available in my area. How can my child participate?

Though our camps aren’t nationwide – yet – we are growing fast! Please fill out this form to let us know you’re interested in seeing BAM come to your area.

What happens if there’s inclement weather (rain/snow/sleet/tornado) or another emergency?

If this happens, our team will notify you of an alternate location(s) within the school where your kid’s class will take place safely. In rare cases of cancellation due to true inclement weather, we will notify you at least 24 hours in advance, when we are able. Furthermore, if BAM cancels a class session within the program, your child will have the opportunity to make up that session. No more than two classes will be made up for each program.

What is the cancellation policy for your after-school program?

If you cancel:

  • Registrations canceled at least 30 days prior to the start of the after-school program will receive a 100 percent refund, credited back to the payment method on file.
  • Registrations canceled 14 to 30 days prior to the start of the program will receive 100 percent credit to their BAM Wallet.
  • No refunds or credits will be issued for cancellations within 14 days or less before the start of the after-school program.

2. If BAM cancels:

  • Registration for all after-school programs must meet the minimum requirement of 10 students one week prior to the scheduled first session. If the minimum enrollment of 10 students has not been met at this time, the program may be canceled, at BAMs’ sole discretion.
  • Parents will be notified five days prior to the start of their after-school program if the enrollment minimum has not been met. If another program is available, parents may choose to transfer their child to another program at that time, or their registration fee may be refunded.

What equipment/gear does my child need to bring to participate in BAMs’ activities?

Great question: None! For every BAM activity, our instructors provide all necessary equipment and gear. Kids do not need to bring anything additional. This includes laptops, robotic sets, art supplies and sports equipment.

What happens if I change my mobile phone number?

If you don’t have access to your original phone number, or if you change it, email our support team at and we’ll update your account with your new phone number.

What clothes, shoes and supplies do you require for the sports programs?

Kids must wear comfortable athletic clothing and shoes to play sports. For safety reasons, we do not permit open toe footwear/crocs/sandals. In addition, please send a full water bottle with your child daily so they stay hydrated during the entire session.

What is the age cutoff for kids to participate?

BAM provides programs for kids 4 to 14. We list ages and grades for every program on our website. Please refer to that registration information to determine the age cutoff for the program of your choice.

Where can I view the schedule for upcoming courses?

You’ll find schedules on the website under each program’s offerings. Schools also provide paper and/or digital flyers via students’ weekly folders, by email and/or in digital bulletins.

What is your check-out procedure?

At the end of each session, instructors go through their rosters and check students out one by one. This sends an email to parents/guardians indicating that their child has been picked up. Teachers release students ONLY to the parent(s)/guardian(s) on file, or to their emergency contact.

If the parent/s or guardian/s on file, or their emergency contact, cannot pick up their student, a parent-written notice should be sent to BAM prior to the program start. Please reach out to our customer service team at with any questions.

What if I run late to pick up my child after the session is over?

If you run late, your child will be safe. Instructors leave no children alone for any reason. They will wait with your student until an authorized caretaker picks them up. However, we do charge a $5 per minute fee for late pick-ups (non-negotiable), beginning five minutes after the session ends.

How do I provide instructor feedback?

With each check-out email, you may rate your child’s instructor. We take instructor ratings seriously and encourage you to provide feedback at every opportunity. Our teachers benefit from hearing about a job well done – or one that requires change.

How do I communicate my child’s medical conditions with BAM?

During the registration process, you can – and should – note any relevant medical information pertaining to your child which might affect their participation in BAMs’ programs. However, please note that our instructors and coaches are not medical professionals. In most cases, they are permitted to perform only basic first aid. In emergencies, they must contact the school office, parents, and/or call 911. Each child’s safety and well being is our utmost priority, so instructors will always take prompt action to care for your child.

What is BAMs’ auto-renewal policy?

Parents opt-in for auto-enrollment when registering for a program that utilizes this feature. Currently, these consist of only programs with monthly sessions, including AM and PM Enrichment.

If registration occurs 15 or more days before the first class date of the next monthly session, we process the auto-enrollment payment 14 days before the first class date, at 9 AM (parent’s local time).

If registration occurs 14 days or less before the first class date of the next monthly session, we process the auto-enrollment payment two days after the purchase date, at 9 AM (parent’s local time).

When auto-enrollment payment succeeds, you will receive email notification. If auto-enrollment payment fails, you will receive email notification to change the card number on the parent dashboard. You must make payment prior to your child attending the next program session.

You may opt-out from auto-enrollment by the 5th of each month for the following monthly session. Please send an email to for assistance.

Is this program run by the school district, the city or local vendors?

No. BAM runs its own programs, in cooperation with public and private schools and local school districts.

My child attended a camp or program, and I need the information on that class to file my taxes. How can I get it?

You will find the tax ID number on any receipt you receive registering for a BAM program. If you need additional assistance, please email

What do I do if I forgot to enter a discount code or if the discount code is not working?

Please reach out to customer service at with the following information:

  • The discount code you were trying to use
  • School name
  • Program/camp name or description of program

Can I sign up for summer camp(s) on a daily basis?

Unfortunately, we can only accept registrations for the full week of camp. No drop-ins or daily registrations can be accepted.

Are all summer camps co-ed?

Yes, all camps are co-ed.

Is there a limit to the number of children allowed in On-campus camps?

BAM organizes each camp program into groups of 12 kids or less campers to ensure the safest and healthiest environment possible.

To ensure that your child is able to attend the camp of their choice, please don’t wait to register!

How do I enroll for summer camp and is there a registration deadline?

Select a summer camp location from the list of schools noted here. The system will guide you through the options and registration process for summer camps, according to your child’s age. As long as there is space remaining, you may enroll up 18 hours prior to the start of camp.

What is the kid-staff ratio at your camps?

Each camp location will have one coach/instructor for each cohort (12 campers or less). All coaches and instructors are experienced background checked professionals

Each camp location will also have a Camp Director who is responsible for ensuring all programs are run smoothly and all campers are healthy and safe.

Will BAM be providing snacks, lunch, water and/or sunscreen?

In order to protect kids from any cross-contamination of food, we ask that all campers bring the following food and drinks with them each day to camp:

  • Bottled Water
  • Morning and afternoon snacks
  • Lunch

Please make sure to apply sunscreen to your child prior to arriving at camp. We recommend that you send a bottle of sunscreen with your child so they can re-apply as needed during the day.

How can I make sure my child is grouped together with his/her friends?

You may request that your child is grouped with his/her friends prior to the start of camp. Once camp begins, we can not move kids between groups.

What is your policy if a camper, staff member and/or a family member has been diagnosed with COVID-19?

If a camper or staff member has been diagnosed with COVID-19, the individual may return to summer camp until the following criteria are met:

  • The individual must be symptom-free for at least 3 days (72 hours) prior to attending or returning to camp. This includes having no fever and a significant improvement in symptoms (e.g., no cough, normal breathing, reduced muscle pain, etc.)
  • At least 14 days have passed since symptoms first appeared

If a camper or staff member has symptoms that could be COVID-19 and has not been evaluated by a medical professional or tested for COVID-19, the individual is assumed to have COVID-19, and may not return to camp until the above criteria is met.

What are your refund and change policies for summer camp?

We understand that plans may shift, so we offer stress-free change and cancellation policies.

If you cancel:

  • Registrations canceled at least 30 days prior to the start of camp will receive a 100 percent refund, credited back to your original payment method.
  • Registrations canceled 14-29 days prior to the start of the program will receive a 50 percent refund, credited back to the original payment method.
  • No refunds or credits will be issued for cancellations within 14 days or less before the start of the camp.

If BAM! cancels:

  • We will notify you of cancellation at least 14 days prior to the start of your child’s summer camp. If another camp is available, you may choose to transfer your child at that time or their registration fee may be refunded at 100 percent.
  • If camp is canceled due to poor weather conditions, we will contact you as soon as the decision is made in conjunction with the hosting location.  
  • In cases where make-up classes are unable to be scheduled, we will provide those details as soon as possible.

You can make changes to your camp dates or location anytime—no stress, no fees. Simply reach out to us at as soon as possible. As long as there’s space remaining, you can enroll up until the Thursday preceding the camp week you’d like to book.


If your child misses a day of camp, no partial refunds, credits, or make up days will be issued.

Refund Processing:

Refunds will be processed back to the original method of payment within 10 days of notification.

Is it ok if somebody else picks up my son/daughter at the end of camp?

We strongly encourage campers to be picked up by a family member or legal guardian. If you plan on having another member of the family pick up your child, you must inform both our camp staff and your child ahead of time. We will only release kids to those adults who are noted in our system and whom your child recognizes.

Do I need to provide any additional information prior to the start of Summer Camp?

All parents will be required to sign a waiver. Following camp purchases, parents will also be prompted to fill out your child’s health information and other requirements.